Getting help¶
CARC provides not just computing resources but also the expertise and support to help UNM's researchers succeed. Support is free for UNM faculty, staff, and student researchers.
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Help tickets
The fastest way to reach the CARC team. Create or manage a ticket in the support portal, or email us and a ticket is opened for you.
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Office & consultation hours
Talk with CARC staff in person or over video: debugging help, workflow design, proposal support, and general consulting.
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Documentation & training
Guides and tutorials on this site, plus workshops and video tutorials from the CARC team.
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System status
Check the live monitors before reporting an outage.
Cluster login & website status
When you open a ticket¶
Help us help you faster — include:
- The cluster and login node you were using (e.g., Easley, Hopper).
- The job ID (
squeue -u $USER, or fromsacct) for job problems. - The exact command you ran and the complete error message.
- The path to your batch script and log files (we can read them with your permission).