---
title: "Getting help"
description: "Open a help ticket, email CARC support, or drop into office and consultation hours."
type: Guide
tags:
  - Support
generated:
  by: "claude/fable-5"
  at: "2026-08-29T00:00:00Z"
sources:
  - id: carc-web
    resource: "https://carc.unm.edu/index.html"
    title: "CARC website (carc.unm.edu)"
    author: "team:unm-carc"
---

# Getting help

CARC provides not just computing resources but also the expertise and support
to help UNM's researchers succeed. Support is free for UNM faculty, staff, and
student researchers.

<div class="grid cards" markdown>

-   :material-ticket-confirmation:{ .lg .middle } __Help tickets__

    ---

    The fastest way to reach the CARC team. Create or manage a ticket in the
    support portal, or email us and a ticket is opened for you.

    [:octicons-arrow-right-24: support.alliance.unm.edu](https://support.alliance.unm.edu/){ target=_blank }

    [:octicons-mail-16: help@carc.unm.edu](mailto:help@carc.unm.edu)

-   :material-calendar-clock:{ .lg .middle } __Office & consultation hours__

    ---

    Talk with CARC staff in person or over video: debugging help, workflow
    design, proposal support, and general consulting.

    [:octicons-arrow-right-24: Current schedule](https://carc.unm.edu/user-support-2/office-and-consultation-hours.html){ target=_blank }

-   :material-book-open-variant:{ .lg .middle } __Documentation & training__

    ---

    Guides and tutorials on this site, plus [workshops](../training/workshops.md)
    and [video tutorials](../training/videos.md) from the CARC team.

    [:octicons-arrow-right-24: Getting started](../getting-started/index.md)

-   :material-list-status:{ .lg .middle } __System status__

    ---

    Check the live monitors before reporting an outage.

    [:octicons-arrow-right-24: Cluster login & website status](https://stats.uptimerobot.com/kqt0LYLwFd){ target=_blank }

    [:octicons-arrow-right-24: UNM IT alerts](https://italerts.unm.edu/){ target=_blank }

    [:octicons-arrow-right-24: Network performance (perfSONAR)](http://perfsonar.alliance.unm.edu){ target=_blank }

    [:octicons-arrow-right-24: Easley external DNS check](https://dnschecker.org/#A/easley.alliance.unm.edu){ target=_blank }

    [:octicons-arrow-right-24: System usage (XDMoD)](https://xdmod.alliance.unm.edu/){ target=_blank }

</div>

## When you open a ticket

Help us help you faster — include:

1. The **cluster** and **login node** you were using (e.g., Easley, Hopper).
2. The **job ID** (`squeue -u $USER`, or from `sacct`) for job problems.
3. The **exact command** you ran and the **complete error message**.
4. The path to your **batch script** and log files (we can read them with
   your permission).