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Getting help

Most questions about CyVerse are answered in this guide or in the Discovery Environment itself. When they are not, contact CyVerse support.

Find an answer

  • Search this guide with the search bar at the top of every page, or start from the section that matches your task: accounts, the Data Store, the Discovery Environment, or interactive apps.
  • Inside the Discovery Environment, the help icon in the left sidebar opens guides, a product tour, and contact information for the support team (see Logging in). For a failed or stalled analysis, open it in the Analyses view and use its help options; see Managing analyses.
  • Account problems such as password resets, service requests, and profile updates are handled in the CyVerse User Portal.

Contact CyVerse support

  • Email support@cyverse.org with your CyVerse username, what you were doing, and any error message or analysis ID.
  • The support channel included with your account depends on your subscription tier: email for basic accounts, and in-app chat or screen-share support for paid tiers.
  • CyVerse typically performs platform maintenance on the first Tuesday of the month, when most services are unavailable; check the date before reporting an outage.

UNM CARC users

CyVerse is one of CARC's partner platforms. For questions about CARC clusters, including moving data between CARC storage and the Data Store, use CARC support.

Issues with this documentation

This guide is maintained by UNM CARC. To report a problem or propose a change, open an issue or use the edit button on any page. Questions about the original CyVerse Learning Center material can go to learning@cyverse.org.

Adapted from CyVerse Learning Materials (last source update 2025-03-14), CC BY 4.0. Spotted a problem? Open an issue.