---
title: "Getting help"
description: "Where to find answers and how to contact CyVerse support about accounts, the Data Store, apps, and this documentation."
type: Guide
tags:
  - Support
  - Help
  - Getting Started
generated:
  by: "claude/opus-5"
  at: "2026-09-11T00:00:00Z"
sources:
  - id: cyverse-learning-materials
    resource: "https://github.com/CyVerse-learning-materials/learning-materials-home/blob/b7392d21be4fd6a67d051847f98c81a18e058a12/docs/home/getting_help.md"
    title: "CyVerse Learning Materials: docs/home/getting_help.md"
    author: "team:cyverse"
    last_modified: "2025-03-14T07:51:00-07:00"
---

# Getting help

Most questions about CyVerse are answered in this guide or in the Discovery
Environment itself. When they are not, contact CyVerse support.

## Find an answer

* **Search this guide** with the search bar at the top of every page, or start
  from the section that matches your task: [accounts](https://unm-carc.github.io/cyverse/getting-started/account/),
  the [Data Store](https://unm-carc.github.io/cyverse/data-store/), the
  [Discovery Environment](https://unm-carc.github.io/cyverse/discovery-environment/), or
  [interactive apps](https://unm-carc.github.io/cyverse/discovery-environment/vice/).
* **Inside the Discovery Environment**, the help icon in the left sidebar opens
  guides, a product tour, and contact information for the support team (see
  [Logging in](https://unm-carc.github.io/cyverse/discovery-environment/login/)). For a failed or stalled
  analysis, open it in the Analyses view and use its help options; see
  [Managing analyses](https://unm-carc.github.io/cyverse/discovery-environment/managing-analyses/).
* **Account problems** such as password resets, service requests, and
  profile updates are handled in the [CyVerse User Portal](https://user.cyverse.org){target=_blank}.

## Contact CyVerse support

* Email **<support@cyverse.org>** with your CyVerse username, what you were
  doing, and any error message or analysis ID.
* The support channel included with your account depends on your
  [subscription tier](https://unm-carc.github.io/cyverse/getting-started/subscriptions/): email for basic accounts, and in-app
  chat or screen-share support for paid tiers.
* CyVerse typically performs platform maintenance on the first Tuesday of the
  month, when most services are unavailable; check the date before reporting
  an outage.

!!! tip "UNM CARC users"

    CyVerse is one of [CARC's partner platforms](https://carc.unm.edu/docs/about/partners/){target=_blank}. For questions
    about CARC clusters, including moving data between CARC storage and the
    Data Store, use [CARC support](https://carc.unm.edu/docs/support/){target=_blank}.

## Issues with this documentation

This guide is maintained by UNM CARC. To report a problem or propose a change,
[open an issue](https://github.com/UNM-CARC/cyverse/issues){target=_blank} or use the edit
button on any page. Questions about the original CyVerse Learning Center
material can go to <learning@cyverse.org>.

<p class="carc-provenance" markdown>Adapted from [CyVerse Learning Materials](https://github.com/CyVerse-learning-materials/learning-materials-home/blob/b7392d21be4fd6a67d051847f98c81a18e058a12/docs/home/getting_help.md){target=_blank} (last source update 2025-03-14), CC BY 4.0. Spotted a problem? [Open an issue](https://github.com/UNM-CARC/cyverse/issues){target=_blank}.</p>